Melinda E.

Shout out to Eyebuydirect! I purchased a pair of glasses at the end of October. I loved everything about them - style, quality, prescription, price. A few days ago, I tripped and face-planted on a stone step. In addition to breaking my nose, I broke my glasses. I contacted Eyebuydirect, explained what happened, and wanted to see if I might get a discount or something on a replacement pair. Instead of a discount, they are sending me a replacement pair FOR FREE (minus shipping). If that's not the best customer service, I don't know what is. Their kindness has made this awful situation a bit more bearable.

What a terrible company. I ordered two dresses for my daughter, knowing nothing about this website other than it's supposedly where everyone gets their fancy dresses. The dresses didn't ship so, after waiting for 14 days, I requested a refund. The refund was supposed to be processed within 10 days (why it takes so long is beyond me). Well, it's been 14 days and nothing. I've sent emails and never get a response. Thankfully, I made my purchase through PayPal and have escalated a claim with them. Purchase from this company at your own risk.