I use economybookings all the time and I have NEVER had any issues! They are strict about policies but they are all clearly stated! For example, I had a client change plans and I wanted to add a day but I would've had to cancel the entire booking (with a fee) and rebook. WHICH SUCKS... BUT ITS CLEARLY STATED! YOU GET GREAT RATES BUT THEY AREN'T REFUNDABLE! Not their fault it my client changes! :) Need flexibility? You may want to go elsewhere but if you want great rates, this company has saved me A TON! There have been times I will look to see if the car rental rates are the exact same. If so, I will always go direct to the car rental however, EB typically is much cheaper.