Melanie P.

I ordered something I really wanted/ needed on 12/30 and the ONLY LaserShip information I have was that my package label was created on 1/5 in Ashburn, VA. This is my first time ordering from Marshalls' on line store and may be my last. Outb of no where, the expected delivery date was changed from arriving between 1/5-1/10 to delivering by the 14th of January shipping was 3-8 standard business days). Again, I have zero tracking information to explain why the delivery was pushed back, where it currently is, or if it's completely lost. So I called the customer service line and, the person I spoke to was friendly. However, I was told to call back on the 15th, if my package hasn't arrived, for a full refund. I don't want a refund! I want/NEED the Juicy Couture keychain tri-fold wallet I ordered. I continously have left my ID and debit card in a uniform pocket or on the TV stand, by my keys, when going food shopping so, yes, this is a need at this points lol. I really hope it comes because I had a promo code for free shipping and they are now sold out so will not be able to find them in store either. Hopefully, if this order has to be refunded, I can find something as cute and cheap on Amazon!