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I ordered two new books on November 30th. Everything seemed fine until I noticed the tracking information indicated a shipping partner. I've never seen this on domestic shipments before.
One item is stuck in Illinois with no update, and the other item hasn't even shipped yet. The shipping partner is a company called One Stop Mail (OSM), a media mail/4th class mail service.
4th class mail is reserved for stuff like magazines and other media. While it's perfectly acceptable to mail books this way, 4th class mail is in no hurry to get delivered. Thriftbooks shows "standard shipping" on their website, which reasonably assumes first class mail, not 4th class media mail.
Thriftbooks is deceiving people about their shipping methods. They simply say, "5-12" business days to cover themselves. If you're ok to wait two or more weeks for a book that might not even be delivered, then no worries! But if you're looking for timely shipment and delivery of Christmas gifts, shop elsewhere.
Products used:
I never received the items.
Ever since they announced an update to a live inventory system, the delays have gotten worse than usual. When they say "16-21 days" to ship, you can bet it will be longer. Nevertheless, they charge your card immediately. This doesn't seem to be a good way to do business--one would never accept sending a product first then being paid 16-21 days later, so why is the reverse ok?
I will be taking my business elsewhere.
Tip for consumers:
They charge your card right away, but aren't in a hurry to ship out products.
Products used:
Nothing from my current order because it hasn't shipped yet.
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Hey Melanie, thank you for reaching out to us here as well as on our social media channels.
Just to reiterate what we shared there, we know that these temporary delays are not ideal, and we are doing our best to be as transparent as possible so that our customers can decide whether or not they would like to wait this time around. Our average ship time is currently 16-20 days, which is the timeframe estimate provided during checkout. We're so sorry if this information was missed.
As soon as you informed us that you wished to have a refund, we promptly took care of that for you. If there is any other way that we may be able to assist you in a solution-oriented way, we would be happy to work with you.
Otherwise, we wish you the best in your herbal journey, no matter where you choose to practice it.