Melanie B.

I ordered a Google pixel watch as a birthday present. I waited for it to arrive only to get an email saying it was not able to be delivered. They did not give any reason why, and my address was correct. I've never had a package not be able to be delivered, so this was a new experience. I then tried to contact someone to initiate a refund or inquire about when that would happen. It took me forever to find out how to reach someone, and I'm a very tech saavy individual. Their "help center" is extremely hard to navigate, and just keeps looping you back to the main page without a resolution. It was infuriating. Finally when I reached someone, they had no information for me. They simply said they have not received the return (even though it was a week later). It is now 2 weeks since my purchase and I have received no refund. I inquired today again and was told that my refund will be start to be processed today and will take another 14 BUSINESS days until I receive my refund, for an item I never even had in my possession. This purchase was a $400 dollar one, so waiting that long to receive the money back is extremely inconvenient around the holidays. I will never ever ever purchase from this site again.

Complete waste of money. Bought the touch up pen and regret ever doing so. Not only does the pen clog up easily and not come out after a line or two, but the clearcoat pen was even worse. Ended up leaving marks on my car that were way worse than the original scratches.

DO NOT BUY FROM MODCLOTH! I've ordered from them multiple times and up until now have not seemed to learn my lesson. You cannot cancel an order unless it is within a 60 MINUTE time frame. That's right, one whole hour! The order hadn't even been processed yet and was still "pending" a few hours later when I tried to cancel my order, and they claimed it was impossible. So I waited (a long time) for my package to come just so I could send it back for a full refund. WHICH I was told could take anywhere from 4-8 weeks to process. Meaning that my money with modcloth would be tied up for at least a month, maybe two! Not to mention, I returned my order because I found the item I wanted (which was out of stock on modcloth) on the website of the actual manufacturer. Which leaves me with the question, why are we ordering things from modcloth when we can usually get the item directly from the producer of the product for a CHEAPER price. Lastly I will state that the quality of the items I get from modcloth are typically very poor and highly overpriced. They tend to forget to mention when a dress doesn't have a lining and therefore is completely see-through. They also don't mention that the buttons are sewed on so poorly that an 80 dollar dress will only have it's original buttons for a few wears (if that). DO NOT BUY!