Meisi F.

I'm always looking for soy free products and I thought I had found my holy grail with 100 Percent pure. I've been purchasing from them since 2016.

Rewards program: They had a rewards program before where you can get a full sized product after you have accumulated a certain number of points. It was a really nice perk for those of us who are loyal to the brand. Once they had more of a following and were getting bigger, they completely phased that out and opted for their "purist perk" program, which is a crock of bull. You still accumulate points, but you get maybe $5 off after several hundred points. Honestly it isn't even worth it. And a lot of companies would offer a special discount of a product for your birthday and I've been waiting for years for them to transition over. I have literally emailed them 3 or 4 years in a row about additional points for my birthday or some sort of perk. Their responses were always, "we are transitioning to our points system" (for 3 years now. Maybe they need better management if it takes them 3 years to transition), or they just don't respond at all.

Price and quality: Their prices have steadily gone up and the quality has not matched. I don't see any noticeable difference in my skin when I used their skin care products and their makeup fades quickly. No staying power at all. Their products are expensive (think $50 for foundation) and there are companies out there that has better quality for the same price.

Personalized attention: Recently they sent out an email about a video consultation program to have one of their consultants have a one-on-one session with you to guide you in how to put on make up or how to use their skin care products. I was a few minutes late to the consultation and when I got there, I just sat there for 10 minutes waiting. NO ONE CAME. They emailed and said that they waited for 5 minutes. OK. RIGHT.

Honestly, there are now more and more companies that are more savvy about toxicity of ingredients and allergens that I don't need to purchase from this company again.