Megan H.

I made one purchase January 2013. Here I am, February 2014, and my situation is still not resolved. They were charging my account without me knowing, for the "VIP club". After hours of telling my story, blowing up their facebook, I was refunded. And my membership was canceled. Or so I thought. They never canceled. And kept on charging me, yet again! I HAD to get a new check card in order for them to stop. Well... I mistakenly canceled the card after another charge. I was told November 2013 the charge would be refunded asap. It has not happened. Tonight I have called twice and not gotten a straight answer. They refuse to take my new card number, and are insisting my refund will show up in 3-5 days... I am going to lose my mind!