Megan F.

I absolutely despise this website. I read nowhere that changing to a VIP membership would mean you were obligated to use this website every month, and there was no option to not become VIP. Twice they have charged me £35 for not 'skipping the month', despite the fact if I don't look at the personalised styles I quite obviously do not wish to buy anything. Both times I have rang up to cancel and asked for a refund, costing me an absolute fortune on my phone bill as there is no option to cancel online, and both times I have been told repeatedly the money cannot be refunded, however after about 15 minutes ending up in me getting quite vocal with the woman mindlessly reading off the script at the other end of the line I get a complimentary refund as thanks for 'giving them another chance' but once again have not cancelled my account. The styles themselves are okay at best, definitely not worth the charge of £35 each month that you are not told about until after the membership changes to VIP which you have no choice in. Justfab makes my blood boil just thinking about it, DO NOT use this website. Absolute scam.