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IYogi tech support looks you right in the eye and lies to you. Their off shore tech support team doesnt address the question you ask, and push you into taking over your computer, then installing their scan software, and mislead with facts. I spoke on two successive times with their teams, and see they are well trained tactically to upsell their tools. Really they are a revenue center. It makes Norton, Apple, HP look like fools.
A few bigger questions though: Do big brands know/care what's going on when they out source security-intensive tech support offshore? Are offshore companies exploiting our underbellies, and ripping our passwords, account numbers, other data?
M D.'s review of iYogi earned 5 Very Helpful votes
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Dear m d.,
We are sorry to hear about the incident reported by you. At iYogi, Technical Support to the customers being the prime motive, this is not the level of service we strive to deliver.
However, we would like to inform you that we follow stringent policies to ensure the confidentiality of the customer’s personal data. Following the terms, no one at iYogi is allowed to ask for the customer’s personal data like passwords, account numbers etc and do not get access to their contact information.
We take all feedback seriously and would like to investigate the incident raised by you. We request you to share your account details at iYogicare[at]iyogi[dot]com. We will await your e-mail.
Regards,
Active Response Team
IYogi