m d.

For the past 18 months, erroneous charges every month for $14.95 have appeared on my credit card totaling $269.10. Ever since these charges appeared, I have utilized audible.com chat, customer service, email and have transcripts admitting error and promising a fix. The charges keep coming. I spent four hours today of my vacation compiling credit card statements, identifying charges, scanning, and the follow-up hasn't even started. Additionally, I endured customer service reps with bad phone connections, minimal English skills, and multiple hour-long waits that still didn't result in speaking to a supervisor. I am supposed to be transferred to America if I request, but this didn't happen either.

Big corporations send armies of overseas workers earning $. 10/hour to perpetuate dishonest practices. No way to be during the holidays or any other time Jeff Bezos Don Katz taking advantage of working class people.

I've heard horror stories, but the merchandise is pretty good, prices are cheap, people who work there are pretty nice. I thought of dinging a star for the bad customer behavior but Walmart can't do too much about that. I shop here often because they are close, convenient, have a lot of stuff especially for the kids.

Outstanding. Easy. Great service and products. Not the cheapest, but my time is valuable and I don't choose to spend it endlessly comparing prices, haggling with horrible customer service people after I've been on hold for 20+ minutes waiting to be helped. Zappo's is my first choice.

Great service, products, and save a lot of money. Have to be careful and not buy too much, though.

Very expensive for what you get, but super convenient with a big selection. Their clothes are so cheaply made. Customer service can be horrendous and returns are a complete hassle if you don't have the receipt or form of payment you used.

Yes every now and then you might find something similar to what is in another store for maybe 30% off, and then hopefully it is your style, size, and you actually will use it. Mostly cheap garbage clearly meant for this lower tier distribution channel. People who work here are awful to customers. If you've ever been to an upper end retail store you know what I mean. Surly, unresponsive, can barely speak (English or any language), incompetent, etc. If you're the type of shopper who loves finding a "deal" this is your place.

Their travel vouchers were unusable because you had to go to a special website, wait up to one week for an email response. The deal advertised did not specify this or blackout dates. No customer service phone number for the travel agency. Their email replies were in broken English so I'm guessing it was an offshore operation. The travel had to be planned no more than nine months in advance. Many replies back after trying to make travel plans that information was missing from being input into their website. I finally gave up. The way they say they are owned by Moms is embarrassing and offensive, trying to steal the reputation of Moms, of whom I am one, being ethical, hardworking, understanding, generous - none of which describe this ripoff outfit. In retrospect I would've been better off flushing my money down the toilet and saving all the time and aggravation trying to book travel and of course even though they offered a refund they refused. I've used Groupon, Livingsocial, Kudzu, Amazon local, all had great customer service. These criminals just need to go. This means you SUSAN KIM. Only if you are a psychopath can you live with yourselves swindling people out of their hard earned money.