Mazen K.

I am very weary when it comes to signing up for contracts but they got me. The sales agent had been in touch with me for months, each time I asked more questions to reassure myself that the purchase was a good decision. He made a ton of promises, I was told he would assist me with setting up the back end and to send him a whole bunch of information and keywords. I had reached out to past clients for reviews and they happily agreed to fill out a review using the YP link. Once I had accepted the verbal contract POOF he was gone no answer. Then I finally got a hold of someone and they said they were in another department now. 3/4 reviews didn't stick to the profile, YP said the reviewers were to blame because of a final step they didn't do. The backend keywords were not setup and I was left to figure it out. An additional feature didn't work all together and 6 months later someone would actually enable it from the YP side. In addition they didn't have my correct information so life went on and eventually I would get a call reminding me that I had a balance to pay. Trying to figure out what happened I would connect to several more people who would offer apologies but no solutions. Finally I was told I would be speaking with someone who could fix everything on the backend... this individual was yet another salesman who's ultimate objective was to sign me up for more AMAZING and ADVANCED services that no other competitor was doing yet. I wasn't falling for it yet, I made it clear that I wasn't going to be upgrading and that person quickly lost interest and we ended our call without answers. I have asked numerous times for proof that the online profile was actually converting leads, one representative said they would email me the actual phone numbers that showed up as inbound dials to cell phone... nada. The people I complain to are just doing their jobs I can tell as they have no solutions and like clockwork refer me to my verbal agreement and the fancy backend that shows activity that doesn't really exist. I will eventually have to deal with them in court and I have a ton of emails that show the incompetency and lack of an actual service. Don't fall for the sales pitch, its old school sign you up then move on to the next sucker.

I had this service for 1.5 years now and in the beginning pretty good. Cancelling end of this month for the following reasons:
- They always have a new product they are in the business of selling websites, the second you buy it its obsolete, next month they call to sell you the newer version for full price. No upgrade cost and any modifications before you will have to pay for again.
- Un-flexible non-negotiable anything you cant expect anything after you buy. They are polite but not existing customer friendly they will lose your business and will not negotiate anything