Max P.

I haven't been able to use Adobe XD for 2 weeks. The program doesn't open documents, and I urgently need it for a presentation.

I have been trying to contact their support, and it's an absolute nightmare...

You get on the chat > The agent says he will direct you to another team > Leaves the chat > Nothing happens...

And it's like this every single time! There is no way to create a support ticket or just send an email!

You are literally blocked from contact support!

Lies, lies, lies... I placed an order of 6000 USD on the CB2 website, makings sure that everything I selected was in stock. I have been planning this purchase for several days.

All the products I had in my cart where in stock and are showing as "In stock and ready to ship" at this very moment on the public product page.

During checkout, I checked multiple times for the delivery dates, and everything said it would be delivered in April.

I complete the order, and then get an email suddenly listing all my items as "Out of stock" expected in 6 months...

I first thought this was a mistake, as even right now it says that all those items are in stock on the website. So I log into my account and check the order, and the majority of the items all say they would be delivered in 6 months.

I am currently talking to support, they already referred me to 5 different agents, all saying "We are sorry that the information shown is not correct, the system doesn't seem to be up to date".

Let me clarify this for you: The system is showing "Incorrect information" on the public product page. The one that customers see before they place an order.

Yet, on the "Order page" on the exact same website, the information is "Up to date" and it shows that none of the products that you just orders are in stock!

I made a collage showing screenshots of the product pages and the order pages of all these items to show what I mean.

This isn't a mistake, this is a complete scam!

It would be really interesting to actually have someone look into this business model!

I have been trying to leave 4 reviews on TrustPilot for the past 2 months because of horrible companies I've dealt with, and they seem to be blocking me from doing so. The way it goes is: I write the review, and then when I want to post it, it says, "You have been logged out; please log in", even though I am logged in.

When I then try to post it again, they say "You already left a review, please check again later". None of my reviews of the past 2 months are showing!

When you look closer into how Trustpilot works, its very scary to realize what they are doing. Fraudulent companies that actually pay Trustpilot seem to be getting hundreds of 5 star reviews on a regular basis, and when you actually leave a review, they will send you an automated email saying that your review was not posted because it isn't real.

Why on earth would I take the time to leave a review for a company if I hadn't had a bad experience with them?

And this is what their entire business models relies on... We will let people write reviews and then make the business pay to remove the reviews, and if they pay enough, we will block the reviewers!

Funnily enough, I seemed to have gotten banned when I actually left a review for TrustPilot.com on their own website!

This is company is a fraud, and they should be taken to court for using the name to operate!

Okay, so this has been going on forever, and I feel like nobody really mentions Google because it's google, but the truth is that no other company on earth has the advantage of running a monopoly as they do.

I feel like nobody says something because it's google, but the way they operate and the amount of money they take from a small business is just insane.

We've spent 15.000 USD on Google ads in the past 3 months, pretty much all our savings.

Despite having a very good product, we only get horrible traffic from Google, even though our campaigns are set up correctly.

For example, our campaigns are only set to run in the US, yet we receive a ridiculous amount of traffic from scammers in Nigeria that are signing up for our product from Google ads. (We track all of it).

I have been trying to get in touch with them for the past 3 weeks, and it's impossible to hear from anybody at Google.

I opened a support ticket 3 weeks ago and got a reply email 5 days later saying, "We couldn't reach you on your phone; please provide a valid phone number", I checked my phone when I saw the email and saw that they tried to call me at 5 AM.

I emailed back, saying that I couldn't get on a call at 5AM and that it would be helpful if they could connect me to the US support team instead.

I sent them 10 emails in the past 3 weeks, sharing my availability (8AM TO 1AM) to be able to talk to someone, and I haven't received a single reply back.

If I try to open a new support ticket, then it just tells me "An error occurred".

I believe that their support is located in India, which is fine, but is it really the only option that you offer US customers that have spent all their savings into your company over the past 3 months and don't get anything for it in return?

I mean, I am willing to stay up up until 2 AM to talk to their support team in India, but despite my many attempts of getting in touch they don't reply...

Some companies are privileged, but Google is really on a whole other level... I don't think that any other company in the world is able to take $500 every 2 days from small businesses, no offer any support, and provide bad, unjustified services in return...

I mean, I am sure that with 15.000 USD in 3 months, they would be able to assign us a dedicated account manager or something. But we aren't even getting regular support!

Update:

I went over the other reviews, and honestly, it breaks my heart to read these. Most of these are from small businesses saying that Google Ads drained their accounts and read that some of them went bankrupt because of it.

I honestly can't agree more with what they are saying... In the Google ads admin, there is a section called "Improvements " for each campaign. Here, they essentially show you what you can do to improve your campaigns, and once you do it, they provide they add % to your percentage score.

The funny thing is that this entire "Improvements" feature is a total scam and its just a way for them to make as much money as possible.

For example: All our campaigns are at about 60 - 70 % optimized. However, the only things that we can do get a higher optimization score is:

1. Raise the budget on each campaign. The message says "You are loosing out on a lot of traffic by being limited by your budget. Raise your campaign budge by an extra $71.36/day to fix it." < This "improvement" raises our optimization score by 20%, which means that we would be at around 90% optimized. As far as I see, this isn't much of an optimization, how does us spending more raise the "Optmization score" of a campaign? And again: the issue is that the traffic we are getting absolute trash.

2. The other major "Optimization tip", which would raise our score by 10% is by importing all our customer information into Google to apparently "Create personalized ads for existing customers". What? This is completely ridiculous, and its just a way for them to collect customer information from businesses.

So overall: their "optimization" feature will have your campaigns fully optimized only if you raise your budget and provide your customer data. And note: it's not only once, if you raise the budget, they will gradually lower your score over the next weeks to have you back at a lower score to then again say "You are limited by ad budget, raise your spend by another $350 a week"...

This entire system is so messed up, and despite our countless attempts of speaking to someone, we haven't been gotten a reply from a SINGLE person!

Airbnb went from being one of the best to literally THE WORST company ever!

For 10 days, I have been trying to contact their support as there is a technical issue that prevents me from booking a place. I am currently staying in a hotel in Colombia because of this issue, even though I have an upcoming booking!

For 10 days, i have been trying to contact them, and they simply close every single ticket that gets opened! Every time I hear "we're sorry about the issue, someone will resolve this asap" then they all simply close the ticket.

I now just called their support, and was connected to an agent with some broken English accent in a room full of people talking that literally told me to "go $#*! myself".

I was incredibly calm, and explained that I've been trying to book a place for the past days (Note that I've had to explain the issue like 8 times now), and that support keeps on "closing my tickets".

Being support aggressive, he told me:

"We will not meet in the middle, because you keep thinking that you are right"

I asked him: "What exactly do you mean by this? "

He said: "Are you going to believe me or are you keep on being stubborn and only believe yourself"

I paused, and forced myself to stay calm, and told him:

"You are Airbnb support, of course I am going to believe you, but I can see my support tickets in front of me and can see that every single one has been closed by Airbnb"

He then replied: "Well in this case: why don't you go $#*! yourself" and hung up.

WHAT ON EARTH IS THIS COMPANY? HOW IS SUCH A SUPPORT AGENT ABLE TO WORK ON THIS?