I've been ordering from jtv for a couple of years.
Just recently the quality of the jewelry is poor. And for their customer service it's unprofessional. They have lost a good customer. I haven't spent a whole lot of money with jtv but I did spend I'm so sorry I ever did.
I returned I ring and look to see if they ever received it and they did. But I have not received the credit. So I'll just have to dispute with Amex. That's one thing I can say about my Amex card it does take of it's customers. No more JTV for me...