As far as I'm concerned there IS no customer service at OpenSky. I received a partial order, have tried emailing from web site, all I get back is what I consider an automatic response, says someone will be in touch with me and it has not happened. The telephone number for questions may as well not exist, recording says the same thing every time I call, "due to high volume, blah blah, please use email address"; No one has high volume 24/7, makes me feel as if I'm being screwed and I do not appreciate that feeling. I am a repeat customer, but this will be my last order, very unprofessional. They have my money and I have half an order and no interest shown at all regarding this.