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Maxine B.

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1 Review by Maxine

Groupon

  • Groupon

“I tried to make a purchase using a 15% off offer”
1/4/12

I tried to make a purchase using a 15% off offer. When I made the purchase, the percentage didn't come off my order. I tried to get someone at ideeli to fix it. Nobody seemed to read my emails. They cancelled the order. I've been going back and forth. As of today, a supervisor told me the best they would do is give me $15 off. Although I have the transcripts of the whole thing, and it was ideeli's fault that my percentage never came off, they will not honor their initial offer. This has been going on for weeks. The way they didn't handle this sucks! I would advise others to find other places to shop.

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Thank you
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DeeDee L. – Groupon Rep

Hi Maxine,

I'm sorry to hear of any trouble with your promotional offer, and would be glad to help. So I can look into what occurred here and get to the bottom of it, can you please shoot me a private message with the order number? Thank you!

Best,

Jason Faria
Sr. Manager Customer Service

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