Ma V.

I tried to buy a pair of shoes through their website using my One4All gift card. I was unable to and they blamed One4All for this. Messaged Taylor, who advised to buy a voucher through the ASOS website with my One4All card. When I tried to do that, they rejected the order and blocked my account (I have all the chats saved to prove this). Contacted their chat service 7 times over 4 days. Messaged Taylor, Leanne, Aaquib and some other people. Leanne was by far the rudest of all. People kept logging out while "looking for a solution". No actual solutions offered, no manager available, no one to contact. I called head office, spoke to the receptionist, apparently they are not allowed to give any names, or emails, or contact details for any of their staff, and advised to "keep trying the chat". Wow, I mean, can a service be more inaccessible than this? I genuinely think this is a SCAM service and I advise people to stay well away from it.