The items I ordered did not fit well and when I tried to call to return/exchange them, I could never actually get to talk to a person. When I finally did get through and asked to cancel my account, I was told it was cancelled, but then was billed again the next month anyway. It took two more calls to ask to be removed from the site before I actually was and I never received a refund. Horrible experience and I would never recommend AdoreMe to anyone.