Maura D.

I have attempted two separate orders for the same item (halo swaddle sacks). Both times the wrong item was delivered (never the same item). These are not available in the two stores near me. There is not an email/online option to get this corrected. You have to call customer service and the wait is excruciating. Customer service reps are at least pleasant, but my refund could only be given to me in a gift card (original purchase was split between credit card and gift card). I will be going to Walmart.com instead. It's unfortunate because the competition in this area of sales is so competitive and both Toys and Babies 'R Us seems to be steadily failing and surrendering to bigger box stores like Target and Walmart. Perhaps if they paid a bit more attention to details when shipping and offered more convenient methods to contact customer service, they would have more success.

I recently placed an order that took 16 days to arrive. The clothing was for a special occasion which came and went without the order arrival. It was supposed to arrive in half the time it took. I attempted to cancel the order with no response. Then when j called to request comped shipping to return the order was denied. Customer service support was useless and apparently there are no supervisors or managers available ever. Clothes aren't the best quality but you pay for what you get.