I ordered a putter grip, they sent me a towel instead. Things happen, I get it. They shot me email 3 business days later stating the putter grip is no longer available, BUT when you send back our towel we will refund your money.
Thanks for making zero effort to offer another grip or even the slightest bit of sense to help, ensuring that myself and NO ONE I'm close to will ever but from TGW.
The negative reviews are consistent, no empathy or genuine service.