Matt M.

Hi Moon,
Nice to hear from you I have listed my request below

1- you did not send the product that you advertised
2- the product you sent is any empty disc
3- I will not pay return shipping to fix your mistake

Full refund
Seller pays shipping

Raceauto_tech 2015-06-15 11:25
Hi Matt,

Thank you for your reply!

You mean the CD is empty, right?
The product have other problem?

If the problem is product software, you can close the disputes, and tell me your email address.
I will send the software download link to you, you can download it.

Because of transport problems, CD is easy damaged, so we send all softwear online, if the customer CD broken, we will send download link to customer, it is convenience and safe. Hope you can understand.

Looking forward to you can close disputes, and tell me your email address!

Best Regards,
Moon
Camiesmom2 2015-06-15 13:47
Hi Moon,

1- It is software and false advertisement
2- I have already heard about your download links (trojans, malware and spam)
3- I did not order a down load link I ordered a 3 cd set like the picture shows.
4- This is not China this is the U.S. and here you sell what you advertise or it is called fraud
5- I do not buy fakes I paid full price for a real product and that is all I will accept (NO FAKES, NO FRAUD)
6- You mailed the fake disc now you will pay the shipping to return it to you.
7- I will not close the case
8- Please post the link for my prepaid return postage through (UPS, FedEx, or DHL)

Thanks,
Matt
Raceauto_tech 2015-06-15 17:40
Hi dear Matt,

Thank you for your reply!

I am so sorry, I forget told you!

The diagnostic software in your country, It will be mistaken for a virus, before you used it or open it,
You must turn off antivirus software, and your laptop, you'd better just do diagnostic, please do not do other thing.
You can try it again dear.

All market software (CD) is same, you can check other China suppliers, then you will find that.

Diagnostic computer with tool for car, truck, or motorcycle, you'd better do not connect internet and do other thing, because the computer and tool easy broken.

The product itself is ok, no problem.

If you do not need this tool, you can send all product back dear, and please send them by EMS, we just can accept it.

Thank you very much!

Any questions if you have, please feel free to contact me!

Best Regards,
Moon
Camiesmom2 2015-06-16 04:24
You said previously "because of transport problems, CD is easy damaged".
1- So why have you not even taped the sleeve closed
2- You shipped my CD with the flap open and the cover face down so it could not close yet you warped and taped the whole package air tight
3- By the evidence, you wanted the CD to be damaged by purposefully not packaging it properly, yet it was still readable and it is EMPTY (FRAUD)
4- You did not send a link for prepaid return postage
5- There is no EMS in my state
6- You said "All market software (CD) is same, you can check other China suppliers, then you will find that." I did not buy from them I bought from you and you advertised with a picture with 3 CD's that were factory produced not a generic reproduction.
7- You shipped a a single generic disc that is empty.
8- All you have given is excuses for why you cannot deliver a good product. Ex.(I do not ship CD's properly they get damaged, downloads will be mistaken for a virus) WHAT A JOKE
9- I need a prepaid shipping label for UPS or FedEx or USPS and a full refund I will not accept anything else and I should expect no less from a real company
10- If this was an American company I would of had a refund and an apology with actions long ago but all you give is a VICTIM attitude about how you cannot fulfill your obligations as a seller.

1/19/2016
UPDATE: Since so many people have read this review.
It took a few weeks but I let DHGate know that I had filled out the formal paper work with my credit card company and I was not paying for their mistake. Even after showing them the screen shots of the product listed and what I had received from the seller they still would not refund my money. However, I waited and let it go into review determined not to pay anything for a scam. They refunded my money on the last possible day after I had sent off the certified forms to my credit card company. A few days later I got my full refund and a call from my credit card representative assuring me every thing was refunded and no farther action was needed. FYI DHGate is like a Chinese form of eBay & EMS is China's mail delivery system.
I am sure some of their sellers are good, but I will never visit the site again.