Masood M.

Ordered some toners from tonerbuzz and paid with amazon pay using a debit card. And I get email from nofraud asking transaction details, my id, proof of address. Okay, I submitted. Now out of the blue, the tonerbuzz cancelled my order saying payment is not verified and nofraud saying its fraud activity. Really wondering what no fraud service they provide. Seems like they are the fraud company. I'm stuck now and waiting for the payment to get refund in my account!

I ordered my first order on December 5, and because of a third party (a Payment Verification Company), my order got cancelled. But, since then, TonerBuzz has provided me with more than just amazing customer service. They really took my order seriously and went above and beyond in offering me some great benefits! I reordered, and payment went through. And when my order reached its destination (Saudi Arabia), FedEx charged me some extra charges, which, upon sending an email to TonerBuzz support, they even took care of that! And I get a call from FedEx saying that my shipment is ready for pickup, and TonerBuzz took care of the payment! Really, such amazing customer service is really rare these days. I'm truly thankful to the TonerBuzz team, and especially Katherine. You guys rock!