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Please be aware that this company has well trained professionals who can charge your credit card more than quoted over the phone legally. This is not ordinary ticket agency. Please read other reviews carefully.
I had very similar experiences as others. I was charged total of $1,000 to purchase the ticket and changing the departure date within 24hours after I purchased the tickets. Once you buy the ticket, they will manipulate you because their writing is unclear. Their confirmation e-mail is well prepared for their lies. I found out later that I was charged $500 extra when I saw my credit card statement. I complained to the company, but I was told that I agreed to pay that amount without explained. I believed the representatives who handle my tickets and I was stupid.
I don't think I can get money back. I hope that other people don't have to go through this terrible experiences. I am not surprised when I read other people's reviews.
Masako S.'s review of CheapOair earned 6 Very Helpful votes
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Empty.
Just found out that I have no baggage allowance. I've had so many problems booking these flights....
Masako, when changes are made to airline reservations, you are responsible to pay any additional airfare cost if there is a price difference. In your case there was even though you called within 24 hours, your new date of travel was more expensive. Your ticket was a $201.00 add collect for the difference, you were not charged the applicable 250.00 change fee because you did call within 24 hours, Your other reservation 27538746 you had 4 people on that booking, so each person had a add collect for the fare difference. You can find the rules in our terms and conditions via our website which mentions you may be charged an additional fee for changes made to a reservation. The agent also explained all the charges to you which you agreed to. We don't issue any tickets or make changes without a verbal acknowledgement from you, so you had agreed to the add collect, otherwise changes would not of been made for you.
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