When you are vulnerable, and need an EIN for an estate (my Mother passed away), this company does nothing to facilitate the process. I applied days ago and have yet to receive the EIN. I tried contacting them via email, their online form and phone without success. Each time I call, the call got disconnected and I was never able to speak to someone. Subsequently I found out I could do this on the IRS website and get an EIN immediately. Wish I did that from the beginning.