Thumbnail of user marys212

mary s.

Contributor Level

Total Points
103

1 Review by mary

  • DressLily

8/6/15

Don't ever order from this company not only are their sizes way off way way off the stuff looks cute on line but thats it and to return what a night mare customer service is impossible and their site always kicks you off had to dispute thru pay pal and to return items that actually came from china figures costs 30 dollars to return 4 shirts weighing only 1 lb this is why i will never order from a company not in us In the end 2 months later after going thru all that getting address to return and spending more time to get it sending it back faxing receipt to get refund and spending 30 dollars the shirts got returned to me so i had 4 shirts i could never wear so for halloween i put them on my god daughters and made them outfits they fit them a 2xl for an adult fit a 7 and 9 year old never order from them!

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CustomerService R. – DressLily Rep

Dear mary,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We apologize for this issue, and we are willing to help customer for full satisfaction.

We have the size chart for customer's reference at each page, and we have return and warranty policy for our customer, please refer to http://www.dresslily.com/m-article-id-80.htm
Would you mind to provide us the order number so that we could check for you?
The order number is starting with capital L and 16 numbers, looking forward to hearing from you.

Best Regards
Dresslily Customer Service

mary Has Earned 3 Votes

Mary S.'s review of DressLily earned 3 Very Helpful votes

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