I am a trustee for a disabled lady. She called Sears for a dryer repair. He showed up to tell her he didnt have the part she needed (a dryer door latch, tiny,.90 cents on amazon) said they had to order the part. Really? Took over 3 weeks for them to come out. And, charged her over $320.00! She could of got a new dryer for that. Dont use them, dont call them. Horrible