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I have been using ideeli for several years now. It the beginning I was pleased. However, the past several orders have been poor experiences so I am not sure what has changed there. The short window for returning an item is not reasonable. I travel for my job and as a result, have missed the ridiculously short time frame for returns. Recently, I bought a set of a luggage that was a killer deal based on the make. Or so I thought. I used the carry on ONE time I did not check it. The wheels broke, the handle unraveled and the piping unraveled. The online chat rep told me that I had to work with the luggage manufacturer to get a replacement set. Uh no thanks, it was junk, I just wanted to return it and get a credit. No, they say. I gave a second piece of luggage from the set a try during a second trip. Hoping it was a fluke. The driver picked the bag up to place it in the trunk and the handle completely broke. At that point it was laughable how bad the product they sold was. Even if I wanted to really shop with them now, I can't as the site is not loading and that's been the case for three days. Glad I am paying a membership fee for poor service and a site that I cant access.
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi Mary,
Thank you for giving us your feedback here on SiteJabber. I'm really sorry to hear that a luggage set you purchased was defective. It may have been that this particular set had an issue and that the manufacturer would be able to replace or repair this item. I'm happy to check into this for you and see if we are able to allow for a return and refund. Please send me a private message with your order number and the incident number from your contact with customer service.
The reason our return window is within 21 days of shipping is due to the nature of our site being flash sales. Since we don't keep inventory, we need to have the items come back to us quickly so that if they are in good condition they can be offered to a member on the wait list. Our previous return deadline used to be 14 days after the order was shipped, but we've increased it to 21 days to help accommodate members who may travel a lot or are unable to initiate the return in such a short window. You can view our full return policy here: https://support.ideeli.com/app/answers/detail/a_id/72/related/1
We recently had a technical issue with our site which may be why you cannot access it at this time. Try deleting the cookies in your browser and if you do not already use Firefox or Google Chrome, we recommend using one of those as your browser. Hopefully by doing one or both of these things you will again be able to access our site.
Please send me a private message about your luggage and any other feedback you may wish to share and I'll be more than happy to look into this and help resolve it.
Best,
Jason Faria
Director, Customer Service