I had bought a groupon so I figured it was a good company. It took over a year to get my items converted. After they do that, they put them in an online vault. You have 30 days to get them out of the vault or you pay $7.99 per month to keep them on there. I specifically asked for a DVD of my items which I thought I had paid for. After a year waiting, they said I never requested or paid for a DVD. So I paid all that money for my items to be in their online vault for one month. Now they won't even email me back. What a joke.