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The worst online shopping experience! I purchased shoes for my husband, right after paying I called them to make sure I dis everything right, and no one answered the phone! One day later I get a WhatsApp message and find out that it will take 15! Days to make the shoes! I immediately wanted to process refund, but they told me it's impossible! I told them I paid extra 20$ to get the shoes in 4-7 working days and Norah told me I paid to get shoes after the making! Which means 15 days + 4-7days! I tell them I can't wait for so long, and they suggested to make the shoes in 10 days. And again the refund is impossible. I've also written the customer service and got no answer!
Never buy from this company, they just make money, are not customer oriented and for 300$ this is not the service we deserve!
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The worst online shopping experience!!!! I purchased shoes for my husband, right after paying I called them to make sure I dis everything right, and no one answered the phone! One day later I get a WhatsApp message and find out that it will take 15!!!! days to make the shoes! I immediately wanted to process refund, but they told me it’s impossible! I told them I paid extra 20$ to get the shoes in 4-7 working days and Norah told me I paid to get shoes after the making! Which means 15 days + 4-7days! I tell them I can’t wait for so long, and they suggested to make the shoes in 10 days. And again the refund is impossible. I’ve also written the customer service and got no answer!
Never buy from this company, they just make money, are not customer oriented and for 300$ this is not the service we deserve!
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Shoes stolen and refuse to refund Shoes stolen and refuse to refund Shoes stolen and refuse to...
Hi Mary,
First and foremost, we genuinely appreciate your feedback as it helps us understand our customers' experiences and areas where we can improve.
We sincerely apologize for any inconvenience or dissatisfaction you may have encountered, and we would love the opportunity to address your concerns personally.
The boots model H02B145B011DE you ordered is made to order, will take about 10-15 days for production. You can see that there is a tag"Made To Order In 15 Days" near the product name, it means this model does not have exisisting stock. We make the shoes separately after customer place the order. So it will take about 10 days to make it. And express shipping to US is 4-7 days after shipping. So if you need the shoes in a short time, we suggest you choose other models in stock, which we can ship it immediately.
But it is a pity that the order was cancelled and refunded as your request. We hope that we will have another chance to serve you again. I believe that we can do it better next time.
Really appreciated your feedback, it will help up to make improvement.
If you have any further questions or need any help,please feel free to contact us again on whatsapp or by email.
Best regards
Chamaripa team