I ordered Christmas cards on November 29th. On Dec. 10th, after many days of trying to get a hold of Zazzle, I received a phone call saying they would expedite shipping and I would have them by Dec. 12th. Today is December 17th and I have been trying for DAYS to get a response from Zazzle. Do you want to know how I finally got a response? By leaving a nasty message on their FB page. They told me to inbox them with my complaint. REALLY? I need to FB message a company in order to get a reply? I called my credit card company who said I would not be responsible to pay that charge. Absolutely the WORST company I have ever dealt with.