I own a Garmin Fénix 7 solar sapphire, my 3rd Garmin watch.
The menu button is stuck.
I don't live in the US, so I organized and paid for a replacement while I was in vacation.
UPS did not deliver it.
I contacted support, and Luke told me he could not send another one until the first was received by them.
Result: I cannot get my watch fixed.
Next watch will not be Garmin.
Thanks Luke!