Martha S.’s Reviews of WeddingWire & more

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Wedding Planning

“Wedding Wire not accurate - Bride did not tell the truth”

9/9/15

We recently had a bride gives us a terrible review that was completely inaccurate. Yes, the Bride had a contract with us, however she didn't pay her musician and other vendors and yet our company showed up and delivered her florals and attempted to coordinate her wedding anyway without the money. She was furious that a vendor would have the audacity to either not show up or want payment when they did and as we were the wedding coordinators she blamed it on us. We told her she had to pay her bills or there was going to be problems. She said we were sisters - we are NOT! Related - and that her flowers had thorns - since when do Hydrangeas have thorns - and that we made a scene in the reception area. We weren't allowed in her reception area because she was so angry and her usher "fired us" right after the ceremony- for which she had no music as she didn't pay the musician. We objected to Wedding Wire about our bad review, and they said it didn't matter if she didn't pay, she had a contract with us and had the right to review us and say whatever she wanted. We got scammed by this bride and yet we have to keep the review. This is not good business for anyone and Wedding Wire does not support the vendors. No wedding wire membership for us.

Tip for consumers:
Beware of vendors bad reviews - disgruntled Brides will post a terrible review to try to get free service or a refund from a vendor with a promise to remove the review after they get their money back and then they won't remove it.

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Thank you

Lauren S. – WeddingWire Rep Over a year old

Hi Martha,

Thanks for your comments.

It seems like most of this review has to do with your client. WeddingWire is not a dispute resolution service and we do not get involved in disagreements between vendor and client.

As long as a review can prove that he/she was a legitimate client of a vendor (by providing either a signed contract or proof of payment), the review will remain on WeddingWire. Our policy is extremely black and white and is in place to protect both couples AND vendors.

As a vendor on WeddingWire, you are able to post this response, that you just provided regarding on the situation, on the review that was written on your Storefront. This way, future couples can see what actually occurred and why you were provided with the rating that you were.

If you have any questions, please do not hesitate to contact us directly at support@weddingwire.com!

- Lauren