- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I have bought 4 times now at this company. They sell all types of wigs, hair extension, hair and body care products and I must say that I'm really satisfied with the service they provide.
After I have been scammed once while trying to purchase products online I have become very careful. I read review after review, search on the internet to read all kind of information about the company before making a purchase.
With wigtypes I just got lucky because I purchased from them the same day I purchased from the company that scammed me. I was a new online customer and didn't know what I was getting myself into. Now I know to check out the company first before making any purchase, better save then sorry!
Wigtypes is good, I like them. Their delivery is always on time, I like their tracking system because I can really see where my package is at and quality versus price is ok too. I give them a thumbs up. I don't live in the USA but I have a postal address from where my package is forwarded to my country. It is a official address from my countries postal office.
Any way when my package got to my country, I got a message from the postal office that my package arrived but that the invoice I emailed to them is not good because it had only the total amount paid and not the price of each product. Hmmm... there was my package and I was not able to get it! Frustrating, right?
Immediately I sent a request to the company for a new invoice and within 5 minutes I got a response providing me with the requested documentation. So all is good.
I didn't receive my items ordered. I asked for information about status of shipping and the answer is that the items will be shipped as soon as possible, after 10 day of waiting and that they are still waiting for some items, hot sale items are sold out quick etc. And when you are finally ready to ship my items I will have to count on 10-25 business days for the items to be shipped. Wow, go figure that! So I would be waiting for almost 2 months before I see the items I ordered and payed for?
The company it self that received my payment seems to be established in Russia and when I tried to contact them the phone number and country code came up as invalid. I also wrote to customer service of the supplier (not a company name or anything but just HASSAN) their information:
Phone number: *******8120
Email address: *******@gmail.com
IT IS A SCAM!
martha hasn’t received any thanks yous.
martha doesn’t have any fans yet.
martha isn’t following anybody yet.
Empty.
Dear martha,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to longer, please understand that, the exact processing time is not controlled by us and it depends on the supplier.
We have contacted you personally and offer you the solutions in the email, please check and reply to us.
Once again, we very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service