MARTHA J.

Called directly to book with Hampton Inn & Suites in Nashville, Tennessee. We have stayed there each time in Nashville and is one of the best hotels in the area. An employee sent our call to GETA ROOM reservation service. Was told our suites were booked the two would be close together and Hilton rewards would be on the reservation. I was not given a conformation number because they would be sending all information by email.

When arriving at the hotel, we did have to suites, one on 4th floor one on first. There was no record of our Hilton Honors award, and the hotel was unable to print a receipt for our stay because RENT A ROOM keeps everything, including credit card information.

In talking to customer service at RENT A Room, was informed they take these calls because the hotels are too busy to handle customers calling direct and we are stuck with using them. I had the young lady place all the problems with the hotel and not the staff who booked.

If I didn't know different I might fall for this rip off.