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I bought a coat which came with a zipper broken (plastic zipper by the way...), I contacted customer service and they just told me the broken was caused during the transition or by customer which it isn't true.
I'm very pissed off with lack of customer service and crappy product quality!
I will never buy from this store again!
Update on 03/01/16:
Customer service response was that they want me to use the money that was returned to me for another item that wasn't available to fix the zipper, which isn't acceptable.
As I already responded on my email to the customer representative, I am very frustrated with the bad quality of these products and their non customer oriented service.
So, I give up on trying to get my problem resolved because I have been chasing them for weeks now... I am tired of ericdress store.
Therefore, I won't never buy from this store again and I really don't recommend it to anyone.
If you buy in this store, you have to take the risk on having cheap quality products and not getting your problem resolved.
Martha B.'s review of EricDress earned 24 Very Helpful votes
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Dear Martha,
We are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you, could you please kindly check it and send a reply? Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team