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Mark M.

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1 Review by Mark

Kayak

  • Kayak

“I've seen better customer service in organized criminal...”
1/14/14

I've seen better customer service in organized criminal conspiracies. We had to cancel a trip because of a family emergency and later tried to rebook. If you're in this position be prepared for hours on hold and a truly masterful runaround. And, finally, they say, "There's nothing we can do." Except, of course, keep your $617.60. Never, never, never again. How Kayak.com stays in business is one of the great mysteries.

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