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STAY CLEAR!
The worst purchase experience of the year... well more than that duration. The items are not the correct size or their sizes are just different? They will not give us an address to return the items! Multiple e-mails and they want photo's? Of what's wrong etc. The return agreement says 100% satisfaction or return. There is no place we can find to get a return address. We talked on live chat and they will not give it to us. Sent us to send in an e-mail. They will not give it to us. So we're out $100 on non returnable goods that were wrong sized. CUSTOMER SERVICE is TERRIBLE! Take your money and run. Another problem is shipping. They allowed a Post Office box to be entered then shipped by DHL. Who won't deliver to a PO Box. Order was placed in November for Christmas presents. Arrived middle January when we finally went around with DHL and got that resolved. Do Not Buy from these crooks.
Mark K.'s review of Tidebuy earned 4 Very Helpful votes
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Empty.
Like I'm actually flabbergasted because I'm usually the type of person to never fall for stuff...
Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? I will also inform your question to our manager. Anyway, we will try our best to improve our service and gain your trust.If you have any other questions, please feel free to mail us at: sns@tidebuy.com or service@tidebuy.com.
Have a nice day!
Best regards,
Tidebuy Team