mark j.

Sellers communicate a ton on the front end to assure you that they can and will complete your jobs / gigs then bail after not delivering anything and making excuses to buy more time for the job. They basically work the system, string you along to let you think your job is being done, then ask for a few days grace and hide behind the cancellation policy.

Right now getting customer service via their website is near impossible, they police their facebook (but complaints on there do seem to get their attention), their sellers are protected by the cancellation policy and that leaves us buyers where exactly?

I'm reporting my experience to the Better Business, Bureau and suggest that everyone else - buyer or seller do the same. After having this issue and searching the web for help I realized the site is known for near non existent customer support and has even had magazine articles written up about how bad the customer help features are.