To answer 90% of all the complaints that I've read, READ ALL THE PRINT. I read all the purchasing statements and the shipping directions and the title directions at least 3or4 times to make sure I understood everything and I didn have one problem with my purchase. I've spoken with Alex & Bob a few time and they were extremely helpful. I financed my scooter through a company that safer wholesalers does business with, followed some simple directions & finance was complete. My scooter was delivered on time after talking to the trucking company to set up a time & date, no problems at all.The came 90% put together as per instructions, I had a friend of mine do the rest of the assembly because he's more mechanically inclined than I am as the statement on the web site says you should do. Started right up & has been running great ever since. I would not hesitate to buy anything from safer wholesalers no matter how big or small. Thanks for all the help mark