marjorie h.

I have purchased merchandise online and via telephone from Jewelry Television going on three (3) years now. I have returned orders and had one order that was held in transit way past the date it should have been delivered. Not once I have had any problem with their policies concerning returns and such. Their customer service dept. have always been very helpful and polite. On one occasion I had a problem with my credit card concerning their stretch pay option; the customer service team understood my delay and had no problem waiting for me to receive my new credit card. As for the hosts that present the merchandise, it is like any other type business that call marketing products their profession. If you don't want what is presented, or need to return it, follow their protocol and there should not be a problem or simply do not order it or better yet, turn off the television until there are item that interest you.