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Marja E.

Contributor Level

Total Points
81

1 Review by Marja

  • Texas Roadhouse

9/9/20

The service was horrible the waiter was very inexperienced for example I ask how much was extra shrimp she said 2.99 get the receipt it's 6.99 I wanted a 20 oz steak they where out If them so I had to get a 22 oz she said it was 21.00 a 1.50 a oz this size is not on the menu it was 30.00 on the recipe, we was waiting on our appetizer after about 45 mins no food I ask where it was her response was." I don't know what's going on with your order they have it " I'm waiting patiently food comes out wrong order! So second time she bring a rack of ribs out I'm waiting on a rib eye by this point I'm livid that the entree comes out with the food wrong order not once but twice! Food cane out cold, I ask for a manager after waiting 30 more mins I get a very rude lady I ask who she was she stated a " key holder " never heard if this told her what was going on she says I'll go remake it ask what we had. By this time I ask for it to go I'm furious while waiting I here her tell a co worker there lucky I'm bagging all this food up to go! I leaned over told her excuse me you don't gotta bag anything up because I came to dine in! In fact I want nothing I walked out! Horrible service food came out cold! Terrible experience for my friend as well whom was from out of town we was on a dinner date

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