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I believe that booking.com needs to better evaluate their affiliates and place a more accurate information of the same. For example, many of the hotels i booked through booking.com the facilities did not resemble the description. The fotos were embelished and the star ratings ie 4 star ratings were inaccurate. I will bevery carefull using this service in the future. In fact, many of the hotels did not live up to the Garantees made or informed by booking.com. Acuracy of the information provided on the affiliates is less than 35%, therefore, not reliable. Do your homework to improve client confidence.
Tip for consumers:
be very carefull relying on the information provided on the hotels they report on as i was deceived on three separate ocations while traveling through Italy.
Maritza E.'s review of Booking.com earned 5 Very Helpful votes
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I love your selection, please notify me of sizes I requested. Thank you
Hi Maritza,
I am sorry to learn on your experience. Please note, The Booking.com service is based on information provided by each Hotel which uses the service. Booking.com merely provides a platform through which Hotels can be advertised and reservations can be made. In order for Hotels to be advertised through Booking.com, the Hotel must provide all the information relating to their Hotel that they wish to display to prospective guests including, but not exclusively, their rates and availability, their policies, photos and any other relevant material.
At the Booking.com Customer Service team, we take all of our customers concerns seriously. Could you please provide your reservation number? I would like to investigate this matter further.
Regards, Tal
Booking.com Customer Service Team