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I recently ordered from this website with good thought in mind. I bought a cute Galaxy Swimsuit, and was really excited to receive it. When it actually came getting my order and checking it out, it was too translucent to wear and it put my lady-bits on full display. Unhappy, I contacted customer service, via email, and was told to pretty much to sell it or give it away to a friend. I'm kind of pissed off knowing that on their website, it says "if the material doesn't match the description then contact customer service and get a refund (with evidence)." Well, it doesn't match it and I did what they said only to be shut down! And if I did send a picture for evidence, it would be considered child pornography.
There's no way in hell that I am going to re-sell and/or give a product knowing that its inappropriate to wear due to it's semi-transparency. I was hoping for a good experience, but was let down. I do not recommend buying anything from this website.
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear Marisa, this is tbdress service on sitejabber. Iam so sorry to hear your complaint. Here is the return and refund policy which would be valid forever. http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I wish to solve your complaint as your demand.so please let me know your order number and get start for your requests. Sincerely apologize for the unhappiness with this purchase, tbdress has paying more and more attention to customer's feedback, hopefully tbdress will be give you a better service in the possible future, sns@tbdress.com is my service mail for you.
Regards,
Tbdress serivce.