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Received shipment on time, but solar lights did not work. Spent 30 minutes online with customer help (giant pauses between each response). They said I would receive an email to help. The email told me where the on/off switch was! I replied to the email that I had tried everything and that the lights were not working. I received this answer "To provide more efficient service, our mail service has been closed since November 19th, 2014. You can contact our live supporters whenever you need." Hardly a move towards efficiency, especially during the Christmas period. I then tried twice to speak to them through their customer service live chat. I waited half an hour on both occasions while the line of customers waiting trickled down to about three, only to get kicked out of line each time with the message that the assistants were busy. Seems too much like crookery to me. All I needed was a return shipping label, but there is nowhere to go to get it. DO NOT BUY FROM THIS COMPANY!
Tip for consumers:
Just don't!
Marion M.'s review of Tmart.com earned 432 Very Helpful votes
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Dear Marion,
Sorry for all inconvenience caused by us.
Please try to contact with our live chat service again and tell them the suggestions that they offered did not work. They will send a return shipping label to you back the item for free.
Thanks for your patience and support in advance.
For any inconvenience, we apologize to you sincerely.
Best wishes,
Tmart