Mario G.

After purchasing 2 pairs of boots from this company and being very happy with the fit and quality, I am very very disappointed that the 3rd pair of boots are not a patch on the others. The fit is not custom. The shaft is much wider than either of my first two pairs and consequently, they slop about on me like an old pair of gum boots. I ordered no harness and got harness attached. This was after I emailed to check that they were going to make the boots up without the harness and Joey confirmed this. I ordered a wide toe and got a roper toe. There are nails sticking out of the heels. There is one less layer of leather between the bottom of the boot and the sole. All around poorer quality than the other two pairs I got from this company. Worst part is that I have sent emails to Joey advising him of my disappointment and stating that I wanted to return the boots but didn't feel I should have to pay for return postage since the mistake was theirs, but I have had zero response. That is appalling customer service! I was running out of time to lodge a complaint with Paypal (that being my only other recourse), so I did that and emailed Joey to say I only lodged the complain with Paypal because I had received no reply from him. Still nothing. I think I have to agree with another reviewer that this is a passive agressive response to customer complaints. There is absolutely no benefit to a company to treat their customers in this way. Perhaps the company has become too large to care any more. What's the loss of one or two customers? I must state that the first two pairs were made in the USA, but this last pair were shipped from Mexico. Has Joey moved his business or is he sub-contracting the work to the Mexico location? A very different experience to Fox Creek Leather whose customer service is second to none. A pity they don't make custom boots!