I was veeeeery dissapointed when I heard that we had to pay 40$ a month with the VIP account and was very mad, but they handled it well and were nice talking on the phone.
So I grade "So so"
I think they should make it CLEAR that VIP membership is VIP for a reason, and not putting new customers into VIP right away, but I'm sure they'd lose customers so...
Anyways,
Have all a nice day