Marilyn M.’s Reviews of Adore Me & more

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Lingerie

11/16/14

BEWARE - Did you get scammed by this company? I purchased a $25 item from them in August and paid by credit card. I have been saving up and paying into my credit card so I can go to Edmonton to see my BFF for our birthdays but there was not enough money on the card so I checked my statement. Adore me had put through charges of $39.95 every month for the last 3 months. I went on their live chat and the person said that I had enrolled in a VIP membership and agreed to pay them and that the money goes towards store credit. NOWHERE on their site did it say that they would be charging my credit card every month. Also, if it is going to store credit then where is the credit? They couldnt answer that either. Also the live chat person kept erasing everything from the chat history as we were chatting, the only thing that was in the history was them saying sorry for the misunderstanding and referring me to their telephone customer service, which kept me on hold for half hour before i had to hang up to go to work. I backed up the chat so I have my own history. There are already 143 complaints against them with the BBB in the last 12 months. Because these people scammed me out of my money I cant go to Edmonton to see my friend. I have already taken my vacation from work so while I am stuck at home wasting my precious vacation I am going to spend my time making sure that Justice is served. I am going to try and have them charged. There are already over 200 people on this site alone who have been cheated out of their hard earned money and I am looking for all of you to get in touch with the New York Police department and see justice is served. Even if I dont get my money back at least I will save others from them and see that they are held accountable. Please email me if you have been scammed and want to make a report. If the Police get enough reports then they will have to do something. Lets work together to stop this. Email me at *******@hotmail.ca or report this to the New York Police Department and give them this info Adore Me, Inc 499 7th Avenue, 19th Floor, South, New York, NY *******.

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Adore M. – Adore Me Rep Over a year old

Hello,

We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to mislead customers or force them into a membership!

The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! The store credit is available in your account.

The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site. Customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge, here: http://www.askadoreme.com

In order to be eligible for a refund of store credit charged beyond 30 days, you must write a letter or send an email to our claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the claims department must be typed and mailed or emailed to:

Adore Me: Claims

499 7th Avenue

19th Floor, South10018, New York, NY

OR

claims@adoreme.com

We will analyze the case and provide an answer by email within 10 business days.

Moreover, we assure you that our representatives are unable to erase conversations on live chat.

We deeply apologize for the inconvenience that was caused. We would appreciate it if you could provide an order number or the e-mail address associated with your adoreme.com account (via private message), in order for us to look into this issue and offer you a viable solution.

Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
help@adoreme.com

www.adoreme.com