I ordered a faux leather handbag April 11 2015. The "dispatch" was listed at 7-15 days, so I knew it would take a while. It did: I got a shipping notification and a tracking number on April 21, and my handbag arrived May 5. It was very well-packaged! I very much appreciated it- the handbag was in a thick bubble wrap envelope, in a translucent paper bag, in a fabric dust bag, the straps were wrapped in protective plastic and there is cardboard between the bag and the straps to prevent scuffing. The faux leather is really nice! The texture and the color ("saffiano") are perfect. I have a genuine saffiano leather purse, and I this one looks and feels exactly right. The hardware is somewhat rough upon close inspection, but only upon close inspection. Also, re service, I contacted customer service and they got back to me and resolved the tracking number issue within a few days.