Marie M.

Awful experience! I ordered 3 pair of shoes, two did not fit, one was defective. I returned them the next day and was charged $2 each as a "restocking fee". I never got a refund so I checked the site. I was issued a store credit, not a refund. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." So, they decided but they will do me the "FAVOR" of an exception, however, I have to wait for an email from them to proceed since they are saying that I chose a refund, even though they just said that they did... This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email.
UPDATE: I mailed them back on the 9th. Its now the 18th and they say they have not received them. They are VERY rude and dismissive when you try to ask about anything.