LAST UPDATE from Bill.com
"Unfortunately, we are at the mercy of the depositing bank. Therefore, we cannot escalate this"
My payment was intercepted and cashed. I filed a fraud claim for improper endorsement in August.
My customer has not been funded and I have not get paid. All BILL says is that there is no update on the investigation. I need help solving BILL case# *******
I need to get paid.
Thank you for your feedback Mariela. We apologize for the frustration you have gone through trying to get paid and resolve issue with that payment. We have forwarded your concern to our Leadership team and someone will be reaching out to assist you.