I was a JustFab member for a total of Three days! I went online, expecting to buy 2 pairs of shoes, since that is the advertising that they have on their commercial and on the website "buy one get one free" well that wasn't the case, my 1st pair would be $19.95 as a VIP first time costumer. I was ready to pick my second pair and it was costing me the regular price of $39.95, I was confused because I was expecting to pay NOTHING since that is what they promised on TV and website. I ended up getting only one pair of shoes.
I Called costumer Service, and after an hour of waiting (while I was working) I get a very annoying robot, I mean why do they have to say every two minutes "I understand Donna, we value your service as a VIP member" I swear that alone was getting on my last nerve. I tried to explain to this person that I did not get my second pair for free and I wanted to know what I had done wrong. She explains to me the way it ACTUALLY works, the first time that I buy shoes as a "valuable VIP Member, my shoes are for $19.95 and in order to get the second pair for free, I need to go on the clearance section and pick something from the $9.95 SECTION, but WAIT this can only be done if I am getting the original 1st pair for $39.95. I was upset and told her that the commercial did not say that! She said that she was not sure as to what to tell me about that.
I tried going online, thinking that now I WAS going to do it right and I was going to get my free pair of shoes! I picked an item for the original price of $39.95 and I went on the clearance section and picked something for $9.95. When I tried to pay for it, I was being charged for both pair at the price of $39.95 (each) I was is mad and confused; I just cleared the cart and waited for the first pair that I bought.
I was provided with a tracking number so I was happy to see when I would get my shoes, when I went on the tracking site, it said that the shoes were delivered in 1969! How is that even possible, I wasn't even born! I called again and they told me that they did not know what to tell me, since the number was generated by the computer and they had nothing to do with that! HOW IS THAT EVEN AN ANSWER?
I ended up receiving my shoes but the tracking site was never EVER updated with the right information. I believe it still says that it is 1969. I do not recommend anyone to buy from them and or even to register.